Support & Servicing

We are committed to providing the highest quality service and support to our customers.

Our Service

KISS Professional Solutions provides a highly qualified local team of technicians, supported by reliable and timely delivery of products whenever needed. When equipment goes down, our priority is a rapid response to restore functionality as quickly as possible.

We continually invest in developing our technicians’ skills, strengthening IT infrastructure, and enhancing online technical databases and diagnostic tools—all to ensure we deliver exceptional service. Our ultimate goal is to maximize uptime and keep our customers’ equipment running at peak performance.

Our Commitment

We strive to continually meet and exceed our customers’ expectations, in all areas of our business, from installation of your equipment to long term business relationships built on our values and the importance of quality solutions.

Training

Customer education and user training is a critical part of any successful implementation. KISS Professional Solutions offers a wide range of education and training solutions to support even the most complex applications. Initial user training and new staff training to our customers is offered with all our of our equipment. Customised training can also be developed to support customer’s unique applications and special requirements. This service is offered through the life of the equipment.

Online support

This is an integrated online application that harnesses the power and flexibility of the web enabling you to obtain instant self-help, instructions, and information about Konica Minolta products at any time. Access online support here.

Man and woman analyzing data on an interactive touch screen in an office

Our print support

  • Local support - just a phone call away

    We pride ourselves on offering real, local assistance. Our knowledgeable support team is based right here in Australia, ready to help you directly. Give us a call on between 8:30am and 5pm, Monday to Friday, and experience the difference of personalized, local support.

  • Onsite service and maintenance

    If we are unable to resolve your problem at first level support, we will dispatch a qualified technician direct to your site. Our technicians are trained on every product in our range. We also have a preventative maintenance program where servicing is schedule to ensure reliable and quality printing.

  • Online support

    This is an integrated online application that harnesses the power and flexibility of the web enabling you to obtain instant self-help, instructions, and information about Konica Minolta products at any time. Access online support here.

  • Automated alerts and readings

    We get notified when your machine is due to run out of toner or ink. Our logistics team will process the order and ship supplies directly to the device, eliminating the need to stockpile supplies onsite. our smart software also enables your devices to send us meter readings electronically.

  • Manufacturer and suppliers

    equipment guarantee Should the equipment not perform to its specification, as the equipment and service provider will replace the equipment at no charge to our customer.

INDUSTRIES WE SERVICE

Since KISS’ inception we have looked after the printing needs of customers across a broad range of industries, each with unique requests and requirements. Office layouts vary, volume requirements differ and installation processes are tailored… but what remains unchanged is our commitment to the customer.

Hear from some of our customers!

Real Estate

Small Business Enterprise

Education

Multinational Corporations

Online support

This is an integrated online application that harnesses the power and flexibility of the web enabling you to obtain instant self-help, instructions, and information about Konica Minolta products at any time.

Access online support here

How to get started

Contact us

Share your requirements with us, and we’ll listen and fully understand your goals.

Inspection

If needed, we’ll arrange a site visit to assess your space and technical needs

Solution

Our experts will recommend the ideal solution tailored to your environment.

Implementation

We’ll deliver, install, and set up your new solution and provide ongoing support.

Get started

Explore our organisation solutions

Print

From small teams to large organisations, we provide the right printing systems for every workplace.

Communication

KISS is the go-to supplier of Production Print devices for the professional printing industry.

Security

Printing management software to help businesses track, control, and improve printing efficiency with ease.

Software

Accordion content goes here!

Explore our health solutions

DECT & WIFI Phones

Healthcare communication made simple with DECT and Wi-Fi phones—ensuring staff mobility, rapid response, and integration with nurse call and monitoring systems.

Radar Detection

Radar detection devices to help monitor aged care safety, detect incidents quickly, and protect client privacy without the use of cameras.

Nurse Call Systems

Nurse call systems designed to improve patient care, enhance response times, and streamline communication within healthcare facilities.